Some companies do not use all of their assets as much as possible. Message on hold systems are on of those assets, as there are a number of different systems that allows companies to do different things. At the most basic, the message can be programmed to offer helpful advice as well as music; the customer can listen to some great tips while waiting for personal attention. Customers can also be directed to the company website where they can find helpful information, especially if the company constantly fields the same basic questions.
Another great option is that some systems allow the caller to leave his number and be called back when the representative is ready for them. This helps negate waiting time, allowing the customer to do other things while waiting for the representative to get back to him. There are a number of different systems out there offering a wide variety of options for hold message, or even avoiding hold status; it is just a matter of finding the best one for your needs.